I just love the convenience of internet shopping. Ebay, Etsy, web surfing, there’s absolutely nothing, it seems, I can’t find somewhere in the world by just sitting in my PJs (or snuggling under the covers) and letting my fingers do the walking.
When it comes to shopping, even though I live “down under” in Australia, these days the world’s my oyster.
Trouble is, sometimes you find a pearl, and sometimes there’s just a lot of grit.
Today I received a package of fabric from Sew Dear, an online quilt shop in Waverly, Iowa, and I can’t praise them enough for their wonderful customer service. I’d been scouring the internet for nine metres of fabric from April Cornell’s Nature’s Notebook range from a few years back, and was over the moon to see the object of my desire on the Sew Dear website.
A quick email to them before I popped off to bed elicited a warm, friendly reply by morning. Yes, said Deb, she could supply me with my whole nine metres!
My quilt fabric, weighing a hefty 3 lbs, was promptly despatched, via USPS Priority Mail, and arrived on my doorstep this morning, just 15 days later. The shipping cost was a very reasonable US$46.40.
Go Deb, and the staff at Sew Dear!
What a contrast to my experience trying to buy this little item a couple of months earlier from Lightwedge in Massachusetts .
It’s a KIndle cover, beautifully crafted to look like a vintage leather book, and as soon as I saw it on the Lightwedge website I knew it was the perfect gift for my Kindle-loving husband for our 40th wedding anniversary.
It weighs a feather-light 7.7 ounces, according to the website, but can you guess how much Lightwedge wanted to charge me for shipping?
Sit down first.
When I first saw this I was certain it was a computer glitsch, but no. Christina Woods, Lightwedge’s Customer Service person, assured me it was correct. In fact, she told me in her email, Lightwedge’s international shipping starts at US$100.
Stranger still was what happened next. I asked for my gorgeous Kindle cover to be sent (domestic postage was free)to Sarah in Virginia who promptly repacked it and sent it to me via USPS for the very realistic cost of $11.60.
There are questions I can’t avoid asking, but I‘ll resist putting them into words here. I simply want to ask why, if an ordinary citizen can post this cover for $11.60, can’t Lightwedge do the same?
My DH is enjoying his beautiful gift now, and I would really love to recommend you buy one too, but definitely not if, like me, you live outside the US.
This company clearly doesn’t need my business, so they’ll not be getting it again.